Customer Value Executive - Bangka Belitung

Join PT Global Value Solutions as a Customer Value Executive in the heart of Bangka Belitung! You’ll drive customer success by identifying, developing, and maximizing value-driven opportunities for our diverse client portfolio. This role is perfect for a strategi

PT Global Value Solutions is a leading provider of innovative solutions in the financial sector, serving clients across Indonesia. With a strong focus on customer-centric approaches, we are committed to delivering exceptional value to our clients. In this role, you will work closely with our sales and operations teams to ensure our clients achieve their business objectives and maximize their ROI.

As a Customer Value Executive, you will be responsible for understanding client needs, identifying opportunities for improvement, and implementing strategies to enhance customer satisfaction and loyalty. You will work with a variety of clients, including banks, insurance companies, and fintech startups, to develop tailored solutions that meet their specific needs.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer value strategies to drive business growth and customer satisfaction.
• Conduct market research and competitor analysis to identify opportunities for value creation.
• Work closely with sales and operations teams to ensure alignment between business objectives and customer needs.
• Monitor customer satisfaction and loyalty metrics, and develop strategies to improve these metrics.
• Collaborate with cross-functional teams to develop and implement customer value initiatives.
• Provide regular reports and presentations to senior management on customer value performance.
• Stay up-to-date with industry trends and best practices in customer value and customer experience.
• Develop and maintain strong relationships with key clients to ensure ongoing business success.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a customer value or customer experience role, preferably in the financial sector.
• Strong understanding of customer value metrics and frameworks, such as CLV (Customer Lifetime Value) and NPS (Net Promoter Score).
• Proficient in using data analysis tools, such as Excel, Power BI, or Tableau.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders.
• Strong strategic thinking and problem-solving skills, with the ability to develop and implement customer value strategies.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Ability to work in a fast-paced, dynamic environment, with the ability to manage multiple priorities and deadlines.

🛠️ Keahlian

Lowongan Terkait