Customer Service Representative (CSR) - GraPARI Jakarta & Banten

Infomedia Nusantara is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our GraPARI team in Jakarta Pusat. As a CSR, you will play a pivotal role in delivering exceptional service to our customers, addressing their inquiries and concerns with a smile. Our team is passionate about providing top-notch customer service, and we're looking for someone who shares our commitment to excellence.

In this role, you'll be the first point of contact for customers, handling calls, emails, and chats with professionalism and empathy. You'll use tools like Zendesk and CRM systems to manage customer interactions efficiently. With 2-4 years of experience in customer service, you'll bring a wealth of knowledge to our team and help us maintain our high standards of service.

Join us in Jakarta Pusat and be part of a dynamic team that values your contributions. We offer competitive compensation, a supportive work environment, and opportunities for growth. If you're ready to make a difference, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Use CRM systems like Salesforce or HubSpot to manage customer data and interactions.
• Resolve customer complaints and issues, ensuring customer satisfaction.
• Assist with product knowledge and provide guidance to customers.
• Collaborate with other departments to ensure seamless customer service.
• Maintain a high standard of professionalism and etiquette in all customer interactions.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• 2-4 years of experience in customer service, preferably in a similar role.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM systems like Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.
• Good problem-solving skills and a proactive approach to resolving issues.
• Fluency in English is a plus.
• Bachelor's degree in a related field is preferred.

🛠️ Keahlian

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