Customer Service Representative - Premium Wellness Clinic

Join Shape Up, a leading wellness and aesthetic clinic, as a Customer Service Representative in the heart of Bali. This role is perfect for dynamic professionals who thrive in a fast-paced, client-focused environment. You will serve as the first point of contact for clients seeking premium wellness services, ensuring their needs are met with exceptional care and efficiency. Shape Up is renowned for its commitment to holistic wellness, and we are seeking a Customer Service Representative who shares our passion for health and beauty.

As a Customer Service Representative at Shape Up, you will be responsible for managing client inquiries, scheduling appointments, and providing information about our range of services, including medical spa treatments, aesthetic procedures, and wellness programs. You will use our in-house CRM system, Salesforce, to track client interactions and ensure seamless communication. This role offers the opportunity to grow within a supportive team and contribute to a company that values both professional development and work-life balance.

📋 Tanggung Jawab Pekerjaan

• Manage client inquiries via phone, email, and in-person interactions, ensuring high levels of customer satisfaction.
• Schedule appointments and manage client records using Salesforce.
• Provide accurate information about Shape Up's services, including medical spa treatments and wellness programs.
• Handle client complaints professionally and escalate issues as needed.
• Collaborate with the medical and aesthetic teams to ensure smooth service delivery.
• Assist in marketing efforts by promoting Shape Up's services to new and existing clients.
• Maintain a clean and organized workspace, adhering to hygiene and safety standards.
• Stay updated on industry trends and best practices in customer service and wellness.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare or wellness industry.
• Excellent communication skills, both verbal and written.
• Proficiency in using Salesforce or similar CRM systems.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Familiarity with medical terminology and wellness services is a plus.
• Ability to work well under pressure in a fast-paced environment.
• Certification in customer service or related field is a plus.
• Fluent in Indonesian and English.

🛠️ Keahlian

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